{"id":312,"date":"2024-02-02T15:23:20","date_gmt":"2024-02-02T15:23:20","guid":{"rendered":"https:\/\/kidsbookszone.com\/?page_id=312"},"modified":"2024-02-02T15:41:14","modified_gmt":"2024-02-02T15:41:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/kidsbookszone.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<style>#sp-ea-315 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}.sp-easy-accordion-enabled .eap_section_title_315, body .eap_section_title_315 { color: #444; margin-bottom:  30px; }#sp-ea-315.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-315.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-315.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-315.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-315.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #444;font-size: 16px;}#sp-ea-315.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><h2 class=\"eap_section_title eap_section_title_315\"> FAQs <\/h2><div id=\"sp_easy_accordion-1706886077\"><div id=\"sp-ea-315\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"minus\" data-col-icon=\"plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3150 href=\"javascript:void(0)\"  aria-expanded=\"true\"><i class=\"ea-expand-icon ea-icon-expand-minus\"><\/i> What does \"preloved\" \/ \"pre-owned\" mean?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse3150\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Preloved refers to books that have been owned and used by someone else before being offered for sale again<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3151 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Are the books in good condition?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3151\" data-parent=#sp-ea-315><div class=\"ea-body\"><ul>\n<li>We sell both New and preowned\/preloved books.<\/li>\n<li>We carefully inspect and grade each book before listing.<\/li>\n<li>We also strive to ensure that all preloved books are in good to excellent condition.<\/li>\n<li>Conditions are also mentioned along with the product.<\/li>\n<\/ul>\n<p>If you have any doubt regarding the condition of the items, kindly let us know in the instruction note while placing the order. We will promptly provide you with an actual product video prior to packaging your order.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3152 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Can I sell my used books to your store?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3152\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Currently, we do not offer a direct buyback service. However, we are constantly evaluating new features, so stay tuned for updates.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3153 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Do you have a return policy?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3153\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>No, Currently we do not have any return policy. We make sure that there is no damage books sold on our store.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3154 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How do you determine the condition of the books?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3154\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Our team carefully assesses the condition of each book, considering factors such as cover condition, spine integrity, and page quality. We use a grading system to provide accurate descriptions.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3155 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> What payment methods do you accept?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3155\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>We accept various payment methods, including credit\/debit cards, Netabanking, and UPI and other secure online payment options.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3156 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How is shipping handled?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3156\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Currently we use India POST for handling the shippment. It takes 5-7 working days to reach to any Indian cities, and vary depending on the distance.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3157 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Is international shipping available?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3157\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>No, Currently we are focusing only within India.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3158 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Do you have a loyalty program or discounts for regular customers?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3158\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>We appreciate our loyal customers! We may offer discounts and promotions. You may follow our social media for various such events and offers. Currently, we are not providing any loyality program as such.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse3159 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Are the prices negotiable?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse3159\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Our prices are set based on the condition, rarity, and demand for each book and they are already at very reasonable prices. Unfortunately, we do not currently offer negotiations on listed prices. Do look out for running discounts or offer, if any.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31510 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Why are your books so cheaper than the market?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31510\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>At times, publishers may produce more copies of books than can be sold through traditional bookstores. In an effort to manage their inventory, we acquire surplus copies at a discounted rate, allowing us to extend those savings to you.<\/p>\n<p>&nbsp;<\/p>\n<p>Also,we do procure preloved books in lot and hence they are compartively cost effective.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31511 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How often is the inventory updated?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31511\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Our inventory is regularly updated as new preloved books become available. Keep an eye on our website.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31512 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Can I track my order?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31512\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31513 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How can I contact customer support or reach out for any query ?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31513\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>You can reach out to us through the contact form on our website or by emailing hello.kidsbookszone@gmail.com or on whatsapp at\u00a0<a href=\"https:\/\/wa.me\/917676837735?text=Hi\" target=\"_blank\" rel=\"noopener\">here<\/a><\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31514 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Do you accept Cash on Delivery?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31514\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Currently, we are not accepting any Cash on delivery (COD) orders.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31515 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Is there any shipping charges?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31515\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Yes, we do charge shipping fee based on the total weight of the orders.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31516 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> What are the working hours for your business?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31516\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>We do follow general business hour which is 9AM- 8PM. However, we may extend or start early sometimes, it all depends on the situation.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse31517 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> What happens after we place an order?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse31517\" data-parent=#sp-ea-315><div class=\"ea-body\"><p>Once we receive order from you, we verify the order and payment.<\/p>\n<p>&nbsp;<\/p>\n<p>Once confirmed, we pack the order and send the shipment on next day via India Post.<\/p>\n<p>&nbsp;<\/p>\n<p>Please note, India Post does not operate on sunday and on government holidays. In such case, we ship the order on next working day.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Any other query ?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">If you still have any queries or we have not answered any of your questions, do reach out to us via our <a href=\"https:\/\/kidsbookszone.com\/index.php\/contact-us\/\" title=\"Contact Us\">contact us<\/a> page<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Any other query ? 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